Effective date: May 30, 2026
Kalmeren Veterinary Acupuncture ("we," "us," "our") is a sole proprietorship operated by Dr. Michelle Elgersma, based in Sydney, Nova Scotia, Canada. We respect your privacy and are committed to handling personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy explains what information we collect when you visit kalmeren.ca, why we collect it, how it is used, and the choices available to you.
Dr. Michelle Elgersma is the individual accountable for personal information handled by Kalmeren Veterinary Acupuncture. Questions, access requests, and complaints can be directed to:
Dr. Michelle Elgersma
Kalmeren Veterinary Acupuncture
Sydney, Nova Scotia, Canada
[email protected]
This website offers two forms: a contact form and an appointment request form, both provided through Google Forms. When you submit either form, you may provide:
This information is used solely to read and respond to your submission. Responses are stored in Google Forms and the associated Google Sheets spreadsheet, accessible only to Dr. Michelle Elgersma. It is not shared with any third party. You may request deletion at any time using the contact details above.
We use Umami, a privacy-focused analytics tool hosted on infrastructure we control. Umami helps us understand which pages visitors find useful so we can improve the site.
Umami, in its default configuration as we run it, collects:
Umami does not use cookies, does not track you across sites, and does not send data to any third party. We do not use session recording or any form of individual user profiling.
Our web server keeps standard access logs (IP address, timestamp, URL requested, HTTP status, and user-agent string) for short-term security monitoring and troubleshooting. These logs are not used for marketing or analytics and are not shared.
This website does not set cookies. Google Forms, which is embedded on some pages, may set its own cookies when you interact with a form. Please refer to Google's Privacy Policy for details.
The website and analytics are hosted on infrastructure we operate in Canada. DNS and web traffic for kalmeren.ca are proxied through Cloudflare, a US-headquartered company with a global network, which means requests to our site may transit servers located outside Canada, including in the United States.
Information submitted through our forms is processed and stored by Google on servers that may be located outside Canada, including in the United States. Google's handling of this data is governed by Google's Privacy Policy.
Email sent to [email protected] is delivered through Google Workspace and may be stored on Google servers outside Canada, including in the United States.
By using our website you consent to the collection and use of information as described in this policy. By submitting a form you consent to us using the information provided to respond to your enquiry or appointment request.
You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.
We protect personal information with safeguards appropriate to its sensitivity, including encrypted connections (HTTPS) for all traffic to the website, access controls on the systems where information is stored, and limiting access to Dr. Michelle Elgersma.
Under PIPEDA you have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days, as required by PIPEDA.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
We may update this policy from time to time. The "Effective date" at the top of the page indicates when it was last revised. Material changes will be noted on this page.